Question 1

How do I make returns?

Accepted Answer

Sometimes things just don't work out. And we totally understand. If you're not thrilled with your purchase we offer free returns with UPS.  
Due to the current circumstances we are updating our returns policy to make it easier.  
Any orders placed before July 1st will have 90 days to return any unwanted items.  
For orders placed after July 1st our standard 30 day returns policy will apply.  
Instructions on how to initiate a return for your online order can be seen [HERE](https://www.sunglasshut.com/us/returns-policy)

Question 2

Can I buy on-line and pick-up in store?

Accepted Answer

We have recently opened stores in areas which are considered safe to conduct business. In these newly re\-opened stores we are taking extra precautionary measures to ensure the best interests of our customers and our workers. Pick Up in Store will be available at selected locations, check for service availability in your area within the checkout. We remain open 24/7 online at [www.sunglasshut.com](http://www.sunglasshut.com).  
Stay healthy and keep looking forward to sunny skies ahead.

Question 3

What if I want to buy a pair as a gift?

Accepted Answer

Sunglass Hut gift cards can be used to purchase merchandise online at sunglasshut.com, or at any of our nearly 2,000 store locations. They can be used to make a full or a partial payment of an order, including merchandise and any taxes and shipping costs. If your gift card falls short, you can make up the balance with a valid credit card...AND THEY NEVER EXPIRE!

Question 4

How can I check the status of my order?

Accepted Answer

You can always click here and check, anytime: [https://www.sunglasshut.com/us/status](https://www.sunglasshut.com/us/status)

Twelve Oaks Mall-Macy's

Services at Sunglass Hut at Macy's Twelve Oaks Mall-Macy's